Frequently Asked Questions

About Heat Exchange

How are you able to sell Heat Exchangers so much cheaper than other providers?

Heat Exchangers are leading UK provider, and thus throughout our years of providing a high quality service, we have built up our relationships with companies such as Alfa Laval. Our relationship allows us to get discounted prices far above that of the average business, we then choose to use this price to give YOU a much bigger saving than we believe you can find elsewhere. Infact we are so confident in our prices we are willing to price match those that are lower than ours, if you can find one!

Finding a Product

How do we find a product?

Everyone has their preferred way of shopping, that is why we provide the ability to shop in a variety of ways. If you know the exact specifications of the product you need, we recommend using our Product Selector. If you prefer browsing around for items, you can view our catalog of items and find what suits your needs on our product list. Otherwise you can contact our expert members of staff via email at via email or you can call us on 0121 667 5663 and we will assist you there and then, over the phone.

What is Sagepay?

What is Sagepay?

Sage Pay is Europes leading independent payment service provider (PSP) and is one of the most trusted payment brands. Sagepay processes over 4 billion payments securely online, over the phone and through card machines every year! Over 50,000 businesses across Europe use Sagepay to process card payments securely and help prevent fraudulent transactions. We use Sagepay to make sure the payment process is secure, easy and enjoyable for you.

Where can I find out more about Sagepay?

To find out more about Sagepay click here!

Alfa Laval distributor?

Are you an authorised Alfa Laval distributor?

We are the UK’s premium distributor for Alfa Laval heat exchangers in the UK, unlike bss heat exchangers we allow you to order online, offer transparent pricing and back that with our fantastic customer support.As we only focus on heat exchangers we can offer guidance, support and with lower overheads the best prices for all UK heat exchanger.

Other Questions

How do I use the product selector?

If you are unsure how to use our product selector, click here! to view the training manual. If you are still unsure after reading the guide, don't hesitate to contact us!

I still need help, can I contact you?

Of course! We pride ourselves on providing an excellent customer service. Feel free to contact us by going to our contact us page by Clicking here! and one of our amazing support team will get back to you as soon as they are available. You can also give us a call on 0121 667 5663 where we can assist you with finding the perfect heat exchanger for your needs.